Does fedex ground have tracking number how to#
Does fedex ground have tracking number plus#

I had already spent close to 3 hours dealing with this on Saturday and I figured that perhaps I was dealing with the B team on the weekend. At this point, I resigned myself to wait for Monday to figure this out. This person gave me a case number and told me that he was unable to ascertain the day the weekly pick-up occurs, but that he believed it was Monday. I chatted with this person and explained the problem once again.

I sent them a public tweet and within a few minutes, someone reached out to me via DM. He accused me of giving him false information and disconnected the call.Īt this point, I was quite frustrated, so I did what most people do when faced with a customer service problem – I took to Twitter. I said that I mis-spoke because it was definitely Wednesday. Earlier in the call, I believe I got my dates mixed up because he told me that I told him originally that I dropped it off on August 1.

I said great, I dropped it off on Wednesday at 2pm, so it should have been picked up. He told me that Ground had a different pick-up schedule and that they pick up once a week on Wednesdays (which is in direct conflict with the sign on the box says that ground and express packages were accepted at this drop box and that there was a daily pick-up, but that ground may require an additional day-more on this later). I explained that this was a drop box in my office building that has a daily pick-up of 5:15pm. After relating the whole story up until this point to this person, he told me that the pick-up schedule for that drop box was once per week. I called back and spoke with a second person. He said he would place me on a brief hold and then connect me. So I told him and he tried to call them himself, but no one answered. I looked at the hours on Google and they weren’t even open on the weekends. He took the address where I dropped it off and told me to call the brick and mortar Office & Ship Center nearest to my work. The first person I spoke with told me was puzzled by the fact that the tracking number I provided wasn’t in the system. On Saturday (8/3), I checked the tracking number and got a message stating “Not found This tracking number cannot by found, please check the number or contact the sender.” So I called FedEx customer service to see what was up. There is a FedEx drop box at my work (downtown Los Angeles), so on Wednesday (7/31) I prepared the package and affixed the label and dropped it in the drop box. I encountered a few system errors, but I didn’t think much of it, because I got a confirmation message at the end and the shipping label was emailed to me. On Tuesday night (7/30), I created a FedEx account and initiated a ground shipment from Los Angeles to Seattle. Somehow, their system generated a label with a tracking number that doesn’t exist anywhere in their system. This is a long one, and hopefully this doesn’t break any sub rules.

Does fedex ground have tracking number how to#

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Does fedex ground have tracking number plus#

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